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Things to know:
– Public cloud providers are becoming increasingly important in how HIT vendors deliver software to provider and payer organizations.
– To help HIT vendors make informed decisions about which public cloud provider can best meet their needs, a new report from KLAS provides: (1) an industry breakdown of public cloud solutions; and (2) how public cloud providers are performing in key areas. , including strengths and opportunities for improvement
Key trends and insights from public cloud providers for 2022
Each year, KLAS interviews thousands of healthcare professionals about the IT solutions and services their organizations use.
This latest report independently reports on a different set of customers: HIT software vendors as clients of public cloud providers. For this study, KLAS asked several questions specific to the public cloud provider market, as well as a supplemental assessment (health care provider vs. payer ) instead of the standard assessment administered by the organization. The assessment asked respondents (1) why they chose a cloud provider, (2) where they are in their cloud journey, (3) advantages and obstacles of cloud solutions, and (4) priorities for cloud providers to address. I was.
Key trends and insights from the report are listed and explained below.
1. HIT vendors rapidly advancing with cloud solutions
Nearly half of the vendors interviewed have moved all their upcoming solutions to the cloud, and nearly all of the rest are in various stages of implementation or migration. Amazon Web Services (AWS) is the most widely used major cloud provider. Microsoft Azure is gaining momentum with recent wins. Seventy-five percent of interviewed vendors in the early stages of their cloud journey use Microsoft Azure as their primary cloud provider. Approaches to migration include application refactoring, cloud-native development, leveraging containers, lift-and-shift legacy solutions, and back-end enhancements. Nearly half of the vendors interviewed are commercializing their upcoming products in the cloud. Of these, approximately three-quarters run their products in multi-tenant SaaS environments. The rest run their products in his SaaS environment, which is single-tenant, or create platform-based products that allow clients to use their cloud provider of choice. Many vendors who previously used legacy solutions are replacing or refactoring their products and migrating their clients to the cloud. About a third of the vendors interviewed use multiple cloud providers. Reasons for this include desire to accommodate payer/provider client cloud setups, acquisition of products hosted by another cloud provider, and feature gaps. Vendors using Microsoft Azure as their primary cloud provider are twice as likely to use a secondary cloud provider as their AWS clients.
2. AWS, Microsoft Azure, Google Cloud – race
AWS has been considered and implemented in most cases. Over 95% of his interviewed vendors are considering AWS, and nearly 80% use AWS as their primary or secondary cloud provider. Of those respondents who use AWS as their primary cloud provider, 57% of them cite its experience and mature technology. Additionally, AWS was the first company to offer public cloud services, and there were many considerations early on. Microsoft Azure is gaining traction with mature cloud capabilities that several vendors describe as comparable to his AWS. More than 80% of respondents are considering Microsoft Azure, and more than half use Microsoft Azure as their primary or secondary cloud provider. Companies using Microsoft Azure as their primary cloud provider frequently cite an established relationship with Microsoft, software bundling, and favorable pricing as key factors. Google Cloud Platform (GCP) was considered by about half of the vendors interviewed and is currently used by one of the interviewed vendors as their primary cloud provider. GCP is more often used as a secondary cloud provider to fill gaps or enhance functionality.
3. Analysis of Microsoft Azure Healthcare Expertise, AWS Value, and GCP Catchup
Cloud providers similarly perform well in terms of technology, security, and operational resilience. Microsoft Azure leads cloud providers in ease of integration and expertise in healthcare. Vendors appreciate a wide range of products and strong integration tools and documentation. Microsoft’s solid expertise is underpinned by industry-experienced staff, deep relationships with the health system, and significant investments in healthcare (although there is room for improvement). Cost and value are Microsoft’s weaknesses. Despite software bundling and volume discounts, some clients report that costs are difficult to predict and manage. AWS leads the market in cost and value. The vendor says AWS will actively work with them to reduce costs where possible. Predicting and managing costs can still be difficult. Integrating with other his AWS clients is easy due to AWS’s flexibility and simple configuration. Needs improvement in terms of healthcare expertise. Several respondents noted that AWS appears to be more focused on technology than healthcare. Several vendors have expressed excitement over AWS’ recent investments in the healthcare market and hope AWS’s focus will shift to healthcare. GCP is the lowest rated in most areas. Vendors appreciate GCP’s competitive pricing and rigorous approach to new customers. The main complaints are that the non-Google tools are not flexible enough, have high costs outside of production, and are more technically focused. Some respondents are encouraged by recent healthcare investments.
4. Support gaps and cost control as roadblocks
Support gaps and cost controls are commonly cited obstacles interviewed vendors encounter with their cloud providers. Vendors primarily using AWS cloud solutions cite challenges around account turnover, AWS organizational navigation, and lack of visibility into technical issues. These vendors also describe billing as complex, saying costs can quickly get out of hand if not closely monitored. One AWS client noted that understanding operating costs, migration costs, and discount programs across IT environments can be confusing. Additionally, customers struggle with rapid change due to the constant innovation of AWS. Primarily using cloud notebooks in Microsoft Azure, vendors are challenged to navigate Microsoft’s organization and access resources that can solve complex problems. Understanding and controlling costs is another commonly-cited obstacle. One of her Microsoft customers says there is sometimes a lack of alignment between what motivates reps and what customers benefit most from. Some Microsoft Azure clients also report learning curve challenges, as not enough people are familiar with the Azure environment and they struggle to recruit and train people with the necessary expertise.
5. Cost, product enhancements, and security are top priorities for future vendor focus.
HIT vendors face many challenges that make moving to the cloud difficult. Cost is the most frequently mentioned challenge. Respondents cite storage retrieval and transmission fees, and want simplified billing and better cost management tools. Vendors also want to see continued and rapid investment from cloud providers in their core solutions so they can drive adoption. Required investments include better tool standardization, scalable and relational databases, more basic and AI capabilities, and better monitoring tools. Additionally, respondents point out that cloud providers should take on more risks related to security. Vendors are looking for help with ransomware, more security certification coverage, upstream safeguards, better authentication and access, and shrinking traditional IT infrastructure in the cloud.
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