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The new Monitor Awards highlight digital trends and best practices in cash management tools, banking and wire transfers, and small business management capabilities.
New York, January 10, 2023 /PRNewswire/ — Corporate Insight, a leading provider of competitive intelligence and customer experience research to the financial services industry, today announced the 2022 Monitor Awards for Personal Banking, Retail and Small Business Credit Cards . Currently 24th This year, the program recognizes digital innovation and best practices, awarding gold, silver and bronze medals in recognition of significant advances in web and mobile user experience over the past year.
“In 2022, banks and card issuers have adapted to inflationary pressures and interest rate burdens by enhancing their budget analysis tools and capabilities to help customers better track their funds.” Olivia Jack, Research Manager at Corporate Insight. “Consumers and small business owners are increasingly pressured by economic uncertainty and will look to their banks and card companies for tools and resources to help them with financial planning, budgeting and forecasting.”
In the account information category, USAA has made several personal banking improvements and has been promoted from 2021 silver medal to 2022 gold medal. It provided a powerful budgeting and spending interface with cash flow monitoring and budgeting tools. In addition to helpful how-to videos, USAA allows bank account holders to create and auto-generate budgets and add sub-budgets to general allocations.
Chase continues to dominate the consumer credit card space, winning gold in account information including robust spend analytics tools with multiple dynamic visuals and detailed transaction information. Her new Wealth Her Plan Her interface integrates solid financial planning resources along with valuable expense overview charts with net worth, net income, and expense views.
Citibusiness won gold in the same category for Exemplary Small Business Homepage and Dashboard Details. Use card tiles to display robust account and transaction details, and a progress meter to show available credit in relation to card limits.
In the bank transfer category, Chase continues to lead with a comprehensive interface and extensive scheduling options, including a unique activity preview including account-specific activity in the transfer details step. Our best-in-class wire and global transfer hubs enable clients to schedule immediate, future-dated, and regular domestic and international wires. Chase is one of the only companies that allows clients to bypass the trial deposit requirement by entering their external bank login credentials.
Few categories are more important in the small business space than Employee Card Management, and American Express wins gold for its superior authenticated user addition process with a strong set of controls for key cardholders. The company stands out for its key account his manager features, including different permissions, contextual help, and a key feature that allows key users to add employee cardholders and account managers online.
About Corporate Insight
Corporate Insight provides competitive intelligence, user experience research, and consulting services to the nation’s leading financial services, insurance, and healthcare organizations. Recognized as the industry leader in customer experience research for over 30 years, we remain a trusted partner for companies looking to improve their digital capabilities and user experience. A best-in-class research platform and a unique approach to analyzing real customer experiences enable companies to be more competitive in the market.
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SOURCE Corporate Insight
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