Cruise Cancellation Due to Food and Beverage Issues

Marella Cruises is canceling 7-night cruises. Marella Discovery 2 Due to technical issues affecting food and beverage services, all guests booked on affected voyages will be repatriated as required.

Special aircraft are brought in to accommodate cancellations. This affects many cruisers on current voyages that were planned for consecutive voyages.

The following cruises have been canceled

Marella Cruise‘ Marella Discovery 2 is currently finalizing a 7-night Flavors of the Caribbean cruise. Jamaica, Montego Bay Tuesday, January 24, 2023. Havana, Cuba. and George Town in Grand Cayman.

However, guests on board have been informed that the upcoming voyage, the 7-night “Pride of Panama” voyage, must be canceled due to technical reasons affecting food and beverage service. The cruise was scheduled to leave her Bay of Montego on January 31 and visit Kingston, Jamaica. Cartagena, Colombia. Colon, Panama; and Puerto Limon, Costa Rica.

“It is with great regret that we inform you that we have made the difficult decision to cancel the itinerary of our upcoming voyage, Pride of Panama, due to unforeseen technical issues affecting our ability to serve complete food and beverages. I am sorry.” Read the letter delivered to the guests on board. “We haven’t come to that conclusion lightly, but we can’t offer a suitable alternative cruise.”

The ship, which suffered thruster problems early in its current voyage, is scheduled to return to its home port in Jamaica on schedule at 9am on Tuesday, January 31st.

On that day, the cruise line will use parent company TUI Group’s charter plane to bring the guests home. We may also purchase additional commercial seats to ensure everyone gets home as efficiently as possible.

However, cruise lines warn passengers that they may arrive at a different airport than their departure airport and that airport transfers will be provided. reports that there is an option to stay in Jamaica until.

Rewards offered

Canceled cruises will be fully refunded. “Prorated rate per night.” Cruise lines are also offering vouchers for future cruises at £300 (US$370) per adult and £150 (US$185) per child. “Goodwill Gesture”.

Refunds will be processed to the original payment method and may take several weeks to fully process.

Similarly, all excursions booked on currently canceled cruises are being refunded. How these refunds are processed depends on how the guest booked the tour. Onboard purchases will be credited back to the guest’s onboard account prior to leaving the ship. Tours booked through cruise company websites are also processed automatically.

However, if a guest books an excursion through a TUI store, they must return to that store after returning home and obtain a refund to their original payment method using the letter provided as proof of cancellation.

What is the reason for the cancellation?

No cruise company wants to cancel a full sail for any reason, but there are many reasons, such as bad weather, emergency repairs needed due to engine problems, or ship accidents. Norwegian Escape ran aground in March 2022 – Cruise cancellation may be required.

“Eating and drinking service” However, it is a less frequent but equally valid reason for cancellation.

For example, if a ship experiences a power system failure affecting a freezer or refrigerator, food available on board will not be available, making it impossible to fully restock the ship before the start of the next cruise. There is a possibility.

Similarly, if your cooking range, oven, dishwasher or other kitchen equipment requires repair, we may not be able to provide you with the full cooking experience you expect on board. This is very different from simply closing an eatery or a single bar location, as an equipment failure can affect multiple locations.

Marella Discovery 2 is a Vision class vessel with a capacity of 1,836 passengers. There are seven restaurants on board, including a sushi bar, buffet, main dining room, Italian restaurant, Surf & Turf Steakhouse, and Korala, a Pan-Asian à la carte restaurant serving a variety of Asian cuisines. From Indian to Indonesian cuisine.