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Pipedrive is a sales-driven customer relationship management (CRM) software designed to help businesses manage leads and deals, track communication and automate tasks. It is a great choice for small to medium-sized businesses that want to manage their sales pipeline and streamline sales activities with a simple, highly visual CRM software.
Pipedrive Pros and Cons
Pipedrive stands out as a top-tier CRM suitable for enterprises both large and small. However, as with any software, Pipedrive has its strengths and weaknesses. Here are some advantages and drawbacks to consider:
Pros
- Five customizable plans
- Mobile-friendly interface
- Easy drag-and-drop functionality
- API access for full customization
- Workflow automation for most plans
- 24/7 email and chat support
Cons
- No free plan
- Active automations not available on cheapest plan
- Phone support only available on top two tiered plans
- No shared inbox
Pipedrive Cost
Pipedrive breaks down its software offerings into five tiered plans tailored to distinct business needs. Plans start with the Essential plan at $14.90 per user per month if billed annually. This plan is designed predominantly for startups or small teams in the early stages with basic lead, deal, contact and pipeline management features. As businesses expand, the plans increase in automations, integration and features.
The Enterprise plan is Pipedrive’s top-tier plan custom-crafted for significant enterprises. The plan—at $99 per user, per month (if billed annually)—includes advanced security, unlimited reports and customizations and double the number of automations as the previous plan.
Unlike many of its competitors, Pipedrive does not offer a free plan. It does, however, offer a 14-day free trial for those interested in testing the software before committing to a paid plan.
Pipedrive also offers a number of add-ons, including smart docs, lead boosters and campaigns. Pricing ranges from $6.70 per user per month to $41 per user per month depending on the add-on.
Featured Partners
Starting Price
Free; $8 per user per month for basic features
Starting Price
Free; $20 per user per month (billed annually)
Starting Price
$14.90 per user per month
When To Choose a Competitor Over Pipedrive
Pipedrive is a popular CRM software system; however, there are instances when opting for a competitor might be more suitable depending on your business needs. If you want a CRM that focuses on marketing automation or extensive customer service, platforms such as HubSpot or Salesforce might be a better fit. Companies that prioritize advanced AI-driven analytics and forecasting tools might also find Salesforce or Zoho CRM more compelling. Also, businesses in niche sectors might benefit more from industry-specific CRMs that tailor to specialized needs. Understanding your business’s budget, scalability preferences, and specific needs and objectives will guide you to the ideal CRM solution.
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