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The center on Friday tweaked information technology or IT regulations to pave the way for the establishment of complaints panels. This addresses an issue users may have with how social media platforms such as Facebook, Twitter, YouTube and Instagram initially dealt with content complaints. and other matters.
The government has strained ties with many tech giants, and the Center has tightened regulations on companies such as Facebook, YouTube and Twitter.
“The Central Government shall, by notification, establish one or more Complaint and Appeal Boards within three months of the Commencement Date of the Information Technology (Intermediate Guidelines and Digital Media Code of Ethics) Amendment Regulations 2022.” said the notice.
Each Complaints and Appeals Board shall consist of a Chairman and two standing members appointed by the Central Government. She will be an ex-officio member and two independent members.
“A person dissatisfied with a complaints officer’s decision may prefer to appeal to the Complaints Appeals Board within 30 days from the date of receipt of communication from the complaints officer.”
The Complaints and Appeals Board will attempt to process such appeals “expeditiously” and to finally resolve the appeal within thirty (30) calendar days from the date of receipt of the appeal.
If the Appeals Panel deems it necessary in processing an appeal, it may seek assistance from persons with the necessary qualifications, experience and subject matter expertise.
“The Complaints and Appeals Board shall adopt an online dispute resolution mechanism and the entire appeals process, from the submission of an appeal to its decision, shall be conducted via digital mode,” the Board said.
Incidentally, the latest move is Elon Musk, CEO of electric car maker Tesla Inc., buying Twitter for US$44 billion, putting the world’s richest man at the helm of one of the most influential social media apps. It was done when world.
Minister of Electronics and Information Technology Rajeev Chandrasekhar said: “Therefore, the expectation remains to comply with Indian laws and regulations.”
Social media companies are already required to have internal complaints officers and appoint an executive to coordinate with law enforcement officials.
Under the amended regulations:
A government panel will be formed to hear user complaints about content moderation decisions on social media platforms under the amended regulations, which will take effect from October 28.
The amended regulations will require all social media platforms to comply with India’s sovereignty laws.
Currently, companies must review user complaints within 24 hours and resolve requests to remove information within 15 days or 72 hours.
In June, the government released draft amendments to the IT law requiring companies to “respect the rights accorded to citizens under the Indian constitution” and proposed the establishment of a government panel.
Narendra Modi’s government does not have in place a system for users upset by decisions to remove content to appeal those decisions, and their only legal recourse is in court. I am concerned about going.
“Many (tech) intermediaries are violating the constitutional rights of Indian citizens,” the government said in June, without naming the companies or giving specific rights.
The Government Committee will consist of a Chair and two full-time members, two of whom will be independent members.
(Information provided by PTI and Reuters)
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