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Wayfair is a leading online furniture store that has made a name for itself by offering stylish furniture, bedding and pet supplies at low prices. As with many other online purchases, it can be nerve-wracking to order furniture online without seeing it in person first. What do you do when you realize it’s not there?
See also: 3 ways smart people save money when filing taxes
That’s where Wayfair’s return policy comes in. Wayfair makes it relatively easy to process returns, but only within the company’s 30-day return period. Read on to learn 10 tips for returning products to Wayfair.
1. Learn more about Wayfair Return Policy
Wayfair’s return policy is relatively simple. The policy is based on the following rules:
- You can request a return within 30 days of receiving the item.
- Returns must be in original, undamaged condition.
- If the item is assembled, it must be disassembled before being returned.
- Wayfair will issue refunds in the form of the original payment method (credit card, debit card, cash, or gift card).
- Merchandise must be shipped in its original packaging. If that is not possible, a box that is the same size as the original packaging or no larger than 108 inches should be used.
Although these guidelines seem very straightforward, missing one or more of them can result in a rejected return.
2. Navigate Wayfair’s Online Returns Process
Although you’ll have to pack and ship your order instead of bringing it to a brick and mortar store, completing the refund process is easy.
- Log in to your Wayfair account.
- Go to the “My Orders” section.
- Please select the item you wish to return.
- Fill out the online form.
- Print the shipping label emailed to you by Wayfair.
- Pack the item and ship it according to the instructions.
If the product is large, heavy or fragile, Wayfair may contact the customer to coordinate appropriate delivery.
3. Prepare to pay return shipping
Unfortunately, Wayfair does not cover the return shipping costs for undamaged items. Instead, the company will deduct the return shipping cost from the refund. This cost varies greatly depending on the size and weight of the item and the distance required to move it.
Also note that Wayfair does not refund the original shipping charges. Therefore, if you order an item under the free shipping threshold of $35, the company will not refund the standard or expedited shipping charge of $4.99.
damaged or defective
Exceptions to this policy are items that are damaged or defective when received. If you choose to return these items, Wayfair may cover the return shipping costs.
4. Please be patient when waiting for your refund
Wayfair will process the refund once we receive the item at our warehouse. However, it may take an additional 7-10 business days for the refund to appear on your payment method.
5. Know what you can’t return
Most items can be returned to Wayfair for a refund, but some items are not accepted by the company. They include:
- gift card
- All items with personalization
- clearance items
- open box item
- Items marked “non-returnable” on the sales page
- swatch
- living plant
We also do not accept returns for discounted rates on bundled items unless the entire bundle is returned.
6. Know how to handle damaged goods
You may return damaged merchandise to Wayfair within 30 days of receiving the merchandise. However, sometimes a return may not be the best solution to your problem.
Wayfair requires you to contact us for damaged or defective merchandise within our 30 day return policy. Based on the damage, the company may offer multiple solutions to resolve the issue. For example, if you choose to keep the item or choose to replace a damaged part.
Please note that Wayfair may request a photo of the damage before providing a solution.
7. Follow the steps to replace missing parts
If parts were missing, don’t worry. No need to take apart and send back what you’ve built so far. Consider the following solution instead:
- Find hidden packages: According to Wayfair’s website, the hardware may be packaged in a hidden location. Check every nook and cranny of the box to make sure the part is indeed missing.
- Replacement parts: If parts are still missing, please contact Wayfair within 30 days of receipt of the item for replacement parts and hardware.
8. Get a substitute for shipping the wrong item
Occasionally, you may receive an item you did not order instead of the item you ordered. This can be frustrating, but Wayfair corrects mistakes. If you receive an item that you did not order, please contact the company within 30 days to let us know.
If you notify the company that you received the wrong item, the correct item will be shipped free of charge. Wayfair may or may not ask you to return the goods received. If not, it’s yours. In that case, you will have to return it. Otherwise, you may also be charged for the replacement item.
9. Free mattress returns within 100 days
One exception to Wayfair’s 30-day return and exchange policy is mattresses. Please return these items within 100 days. Plus, you don’t have to worry about shipping costs when returning your mattress. All mattress returns are completely free.
However, please note that our extended mattress return policy excludes crib mattresses, open box mattresses and air mattresses. This policy also excludes mattress toppers.
10. Know your appliance return policy
In addition to the 30-day limit, there are a few things you should know about their appliance return policy before purchasing an appliance from the company. They include:
- Equipment that has already been installed cannot be returned.
- Appliances must be returned in their original packaging.
- You may have to pay the manufacturer’s restocking fee.
Wayfair recommends inspecting the box for damage before unpacking, verifying the model number matches the order confirmation, and inspecting the appliance for damage prior to installation. It is recommended.
final take
If you’ve recently purchased furniture online from Wayfair and it’s not what you expected, consider returning it to Wayfair for a full refund less the return shipping costs. Returning items to Wayfair isn’t too difficult as long as you keep the 30 day limit in mind and make sure the item isn’t subject to additional rules.
Frequently Asked Questions
Here are quick answers to frequently asked questions about Wayfair’s return policy.
- Is it difficult to return to Wayfair?
- Wayfair has a very easy return policy, offering a 30-day return period for most items.
- However, it can be difficult to return large items to Wayfair, especially if you have already started assembling them.All items must be disassembled and in original packaging – or at least similar boxes – for Wayfair to accept them.
- How do I return an item to Wayfair?
- To initiate a return, log into your account on Wayfair’s website and find the item you ordered. Complete the return form, print the return shipping label, then pack and ship the item.
- Are Wayfair free returns?
- There is no restocking or restocking fee for most Wayfair returns, but you are responsible for return shipping costs.
- However, if you return the appliance, you may be subject to the manufacturer’s restocking fees.
- If I return an item to Wayfair, do I have to pay for shipping?
- Unfortunately, you are responsible for all shipping charges that will be deducted from the refund amount. Wayfair will not cover the shipping costs for returning items.
- The exception is if the item was already damaged or defective when you received it. Wayfair offers options, but if you choose to return the item, Wayfair may cover the return shipping costs.
Editor’s Note: This content was not provided by the organizations featured in this article. The opinions, analyses, reviews, evaluations or recommendations expressed in this article are those of the author only and have been reviewed, endorsed or otherwise endorsed by the bodies named in this article. Not a thing.
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