What you need to know about Firstmark services

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If you have a federal or private student loan, the agency that issued the loan is typically not the agency that processes your billing and other related services. This is typically the job of a student loan servicer, another company contracted to manage the loan.

If you have a private student loan, Firstmark Services may be the company that administers the loan on your issuer’s behalf. Here’s everything you need to know about Firstmark services, their payment options, and how they compare to other loan servicers.

What is the purpose of a student loan servicer?

There are two types of student loans in the US: federal and private. Federal loans are issued by the U.S. government, offer fixed low interest rates, flexible repayment options, and do not require a credit check. Private loans are issued by banks and other private financial institutions and may have higher variable interest rates than federal loans.

In either case, the federal government or private financial institution may choose to hire another company to manage the loan. This is where student loan servicers come in. Student loan servicers contract with governments or financial institutions to act as intermediaries between lenders and borrowers, including processing claims and payments and managing customer support.

Knowing who your student loan servicer is is important if you want to change or defer student loan payments, access your records, or ask questions about student loans.

About Firstmark Services

Firstmark Services, an operating division of Nelnet, Inc., has been in operation since 1997 and manages a portfolio of student and customer loans. Unlike Nelnet, which administers federal loans, Firstmark Services works with private agencies.

How to check if Firstmark Services is a provider

If you have private student loans, it may take a little research to find a servicer. First, check to see if your servicer is listed on your most recent student loan statement. Or, if you have student loan account login information, check to see if the information was provided on the online portal.

Another way to find a student loan servicer is to request a credit report from one of the three major credit bureaus. The credit report must list all private her loan lenders, including the servicer.

What payment options does Firstmark Service offer?

Once you have identified Firstmark Services as your loan servicer, you can create an account on the site to check your balance, make payments, opt-in for paper statements, and find out other information related to your loan. You can

of first mark service The website allows you to sign up for one-time payments and direct debits that make automatic monthly payments. In addition, Firstmark services allow you to make payments in other ways.

• on the phone. Payments can be made by calling 888-538-7378. If you consult with the person in charge, you can also make a lump sum payment by debit card.
• Mail a check or money order. Payments can be sent to Firstmark Services, PO Box 2977 Omaha, NE 68103-2977. Include your statement stub with your payment or put your account number on a check or money order to ensure your payment is credited quickly.

In all cases, payments received by 5:00 pm CDT will be credited the same day, and payments received after 5:00 pm CDT will be credited the next business day.

Firstmark Services may offer you the option to defer payments and apply for loan deferment on a case-by-case basis. Please contact customer service for more information on the situation.

How does Firstmark Services compare to other loan servicers?

The Better Business Bureau rates Firstmark Services an A. An A rank means that the BBB has given a company a score between 94 and 96.99 out of 100, based on factors such as customer complaint history, whether complaints have been properly resolved, and business practices. means that ethics.

However, BBB ratings do not include customer reviews in their calculations., Firstmark Services has a user review score of 1.17 out of 5. Please note that BBB does not guarantee the accuracy or truthfulness of reviews, although BBB validates customer reviews by allowing businesses to verify that customer interactions have taken place. .

In contrast, Firstmark Services’ two competitors, Great Lakes Educational Loan Services and Navient, have BBB ratings of B and customer review scores of 1.00 and 1.01 out of 5, respectively.

Contact Firstmark Services

If you are a Firstmark Services customer, you can contact us by emailing customer.service@firstmarkservices.com. He can also call the customer service line at 888-538-7378 between 7am and 8pm (CDT) Monday through Friday.

The company’s communication email address is:

first mark service
PO Box 82522
Lincoln, Nebraska 68501-2522

Can I switch loan servicers?

If you are not satisfied with your current loan servicer, you can also change it. While you may not be able to transfer your current loan to a new servicer, refinancing your current loan to another provider may be an option. Refinancing allows you to take out a new loan from another provider, pay off your existing loan, and then continue paying with the new provider’s servicer.

Refinancing can mean big savings if you can find another provider with a lower interest rate. For most people, refinancing may be possible after completing their education.

If you are a customer of At Firstmark Services, if you want to switch to a different servicer through refinancing, ask for a servicer affiliated with your preferred provider. Otherwise, if you are not careful, you may end up with the same servicer again.

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Knowing whether Firstmark Services is your student loan servicer can help you make an informed decision about your future loan payments. If you are a current Firstmark Services customer and are considering switching servicers through refinancing or considering another loan option, be sure to do your research to avoid being in the same position or worse.

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