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AUSTIN, Texas, Jan. 31, 2023 (GLOBE NEWSWIRE) — Zoho Corporation, the world’s leading technology company, today announced the latest version of Bigin, its CRM solution for small businesses. A recommended CRM solution for small businesses, Bigin offers a simple yet powerful CRM with no entry barriers or high cost barriers. Today’s product updates further support small businesses by giving users the tools and insights they need to maintain and grow meaningful, high-value customer relationships in a challenging economic environment.
Since its launch in 2020, Bigin has stood out as a robust, easy-to-use, and comfortable CRM solution thanks to its promise of being set up in 30 minutes. According to Zoho’s research, about 65% of Bigin’s customers have never used his CRM, making it an ideal choice for business owners looking to move away from spreadsheets. Zoho also offers an easy migration to Zoho’s full-fledged CRM solution if they grow out of his Bigin. Bigin now boasts 20,000 customers and continues to help small businesses manage all their customer-facing operations within a unified platform.
According to Laurie McCabe, co-founder of SMB Group, “I’ve worked closely with SMBs and found that they have limited resources and budgets, so they manage multiple tools for their customer’s operations. It is clear that we cannot afford to provide a more robust solution or provide a more robust solution, and it is frustrating to see the limited functionality of many CRM solutions available to SMBs, and the lack of third-party apps and interoperability, data sharing, and pipeline management are not included, failing to deliver the level of value that SMBs desire, and the problem is so prevalent that small businesses (1-100 employees) Fifty-eight percent say understanding which technology solution is best for their company is their biggest technical challenge, and half say they struggle to integrate new applications with their existing ones. According to our latest research,
The latest version of Bigin includes team pipeline, which allows customer-facing teams to manage their own operations using a series of pipelines and sub-pipelines within a single Bigin account. Competitors often only address one function of his, such as sales, but Bigin is an efficient solution for all customer-facing teams. The new features bring the customer’s work together in one place, allowing for closer coordination and collaboration between individuals and teams, without compromising the simplicity that makes Bigin stand out.
Zoho Chief Operating Officer Mani Vembu said: “Bigin is the only solution that combines all customer operations – sales, onboarding, delivery, training, advocacy – into an intuitive interface that takes only 30 minutes to deploy. By summarizing them into views , Bigin enables small businesses to better understand the customer journey. These insights help attract and retain customers and ultimately grow their business. It suits their specific needs and helps them move beyond old school spreadsheets.”
Main products update
- team pipeline: Team Pipelines, the most significant addition to Bigin, brings together various customer operations into a single 360-degree view. Businesses can connect key customer processes such as deal management, onboarding, delivery, training, ticket management, refund requests, and customer testimonials, allowing small businesses to manage their day-to-day processes in an easier way. Beyond sales management, businesses now have a complete CRM that provides a single source of truth for analyzing customer data.
- connected pipeline: Alongside Team Pipelines, Bigin introduced a new way to connect customer records across different processes. With Connected Pipelines, businesses can automate the movement of customer data between different pipelines to deliver a seamless end-to-end customer experience. For example, when a deal is won, a sales team can automate the onboarding of a customer to create a connected record in her pipeline. In this way, businesses can spend less time entering repetitive customer information and more time talking to real customers.
- topping: Additional features and third-party integrations can be added on demand to meet business needs beyond standard services. For example, the “Email-In” topping automatically maps emails sent to various email aliases within your organization to the relevant customer records in each pipeline. Similarly, Topping’s “File Cabinet” automates the process of file collection, allowing customers to manage all their documents through their own secure link.
- Mobile function: In response to the increasing adoption of Bigin’s mobile app, Zoho is making all new features available for iOS, iPadOS, Android and macOS. This provides a seamless employee experience, enhanced with new dynamic displays that help users customize the look, style, and visibility of records in their pipeline. Bigin recently updated his app to coincide with the launch of Apple’s iOS16 and Samsung Galaxy Z Fold 4. It was the exclusive launch partner.
- Developer Center: Bigin is now opening its developer platform to a global network of app developers and partners looking to create custom solutions for their unique business needs. With various developer tools and components such as custom fields, buttons, links, widgets, related lists and REST API, developers can create new toppings that can be monetized on her Bigin Marketplace.
Disclaimer: All trademarks, product names and company names mentioned herein are the property of their respective owners.
price
Bigin by Zoho CRM starts at $7/user/month (billed annually) for Express edition and goes up to $12/user/month (billed annually) for Premier edition. A free version is also available.
Zoho Privacy Pledge
Zoho respects user privacy and has no advertising revenue model for any part of our business, including our free products. The company owns and operates data centers and has full oversight of customer data, privacy, and security. His 80+ million users across hundreds of thousands of businesses around the world rely on his Zoho every day to run their businesses, including Zoho itself. For more information, please visit https://www.zoho.com/privacy-commitment.html.
About Zoho
Zoho Corporation is one of the world’s most prolific technology companies with over 55 apps in almost every major business category. Headquartered in Austin, Texas, with international headquarters in Chennai, India, Zoho is a privately held, profitable company with over 12,000 employees. For more information, please visit www.zoho.com/.
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Begin with Zoho CRM
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team pipeline
Ariel Rhodes Zoho Corporation [email protected] Mira Natarajan Zoho Corporation [email protected]
Source: Zoho Co., Ltd.
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