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Zoho Bookings meets all the basics you need for booking appointments, including the ability to adjust your availability, sync with popular calendars and customize a booking page for your customers. There are some nuances to these features we detail below.
Availability
It’s fairly intuitive to set your availability, which is from each user’s profile. However, you can also set service availability, rather than base appointments on staff availability. You can also set up custom service availability by setting a date range, which is good for limited time services. Zoho Bookings also lets you block time, but this is through the plus sign icon and not included in the other settings areas for availability.
Calendar Sync
Zoho Bookings offers native two-way sync for multiple calendars including Zoho’s own calendar, Google Calendar and Outlook. This is rare among scheduling apps, which tend to only offer one with two-way sync, which allows you to see your work and personal appointments on both calendars.
Booking Page
As soon as you start your account with Zoho Bookings, you can set up the look and feel of your booking site. This includes the format or theme, plus colors. After setup, it is less intuitive to find where to access the booking page customization options. As an admin, you can find the booking page settings under your own profile. It’s there you can change your logo, title, description and layout. Under general settings is where you can find the option to customize your booking page URL.
Reminders and Notifications
Zoho Bookings includes in-app notifications for staff members whenever a new appointment is booked, changed or canceled. You can adjust these notifications as needed for each staff member in the general menu.
To set up notifications for customers, you’ll need to head over to each service. From the service notifications option, you can choose email notifications for booking confirmations, rescheduled or canceled meetings. You can also choose how soon before an appointment these emails should be sent. Additionally, you can configure short message service (SMS) notifications, but you’ll need to connect an app to allow it—Zoho does not offer a native SMS text messaging service.
Software Integrations
Zoho Bookings provides valuable integrations with apps you likely already use, such as Google Calendar, Zoom or Google Meet and payment processors Stripe or PayPal. However, it’s a short list of integrations and most are not native connections. If you’re already a Zoho customer, you’re likely to get more use of this scheduling app because it connects to all Zoho apps. Otherwise, you’ll have to rely on Zapier to connect to many apps for automation.
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