As a fairly straightforward VoIP provider, magicJack for Business offers a small list of features available for operating a professional contact system. We break down the available items in the following sections.
Ease of Use
The magicJack for Business service is very easy to use. We tested both the mobile and desktop versions of the app; after logging in, we were able to very quickly place and receive calls via smartphone and laptop. There were no additional steps to take or level of expertise required. It is as simple as dialing whichever number you wish to call.
Hardware
The magicJack for Business service offers VoIP hardware and accessories through its website. It is also possible to get a desktop phone as part of your service plan. It offers equipment at a lower fee than its competitors, with phones costing between $55 and $200. However, magicJack’s selection is limited to several types of phones, and it exclusively provides hardware from Yealink.
Software
The magicJack for Business software is available through its apps and compatible VoIP phones. Once you sign up for the service, you may then download the desktop app through the website or the mobile app through the Google and App stores. Once you get the apps on your device, enter your login information to begin using the service.
Call Quality
We tested the call quality on both desktop and mobile devices. Calls made from a laptop were clear enough to be understood by the recipient, though the audio was not as pristine as the calls made using a smartphone. When calling from a smartphone, we found that the quality was excellent; this was true whether on or off speakerphone.
Uptime
The magicJack for Business service offers customers a 99.99% uptime guarantee. We could not find any specific metrics related to why magicJack promised this level of service, but the brand encourages reaching out in the event of an issue. From our testing and research, we found that steady uptime relied on having a secure internet connection.
Security
The company’s security methods and guarantees are not particularly stringent. Each customer has a password-secured account. The Privacy Policy page for magicJack for Business notes that it cannot control or enforce security measures related to devices outside of its scope and ownership; however, customers are encouraged to contact support if they suspect their account has been compromised. Customers should also avoid sharing login information unnecessarily.
Although the Administrator role can be given to a single designated individual at sign-up, most account details cannot be altered online. Instead, important changes can only be made by calling customer support at 888-652-4976.
Third-Party Integrations
The magicJack for Business VoIP lacks the third-party integrations offered by most leading competitors. It outright lacks many of the modern collaboration tools that businesses commonly expect to come with their VoIP services. If you would like to use popular apps such as HubSpot, Slack or Salesforce, you need to look elsewhere.
