Survey data reveals that a majority of consumers express concerns about various AI applications in business. For example, 41% of him are very concerned and 29% are somewhat concerned about his AI-generated product descriptions. For product reviews, 29% are very concerned and 32% are somewhat concerned. Similarly, 27% are very concerned and 31% are somewhat concerned about chatbots answering questions, compared to 29% who are very concerned and 30% who are somewhat concerned about AI in job applications. I’m here.
Additionally, consumers express concern about AI being used to recommend music and movies/TV shows, with 26% and 27% respectively being very concerned. Personalized advertising raises concerns as well, with 35% of respondents very concerned.
These findings show that consumers are cautious about increasing the use of AI in various aspects of their business. This suggests consumer demands for transparency and ethical AI practices to foster trust between companies and their customers.
Over 60% report they still trust businesses that use artificial intelligence
Concerns about the use of AI persist, but a significant number of consumers (65%) still trust companies that use AI technology. According to our survey data, 33% of respondents said they are very likely to trust businesses that use AI, and 32% say they are somewhat trustworthy. Interestingly, 21% of participants were neutral on the issue, neither likely nor less likely to trust companies adopting AI. However, it’s worth noting that 7% of respondents are slightly less likely to trust a business implementing AI, and another 7% are very unlikely.
Over 75% are concerned about false alarms from artificial intelligence
Misinformation is a major concern for consumers when it comes to introducing AI into business. According to survey data, 76% of respondents expressed concern about AI causing misinformation on corporate websites.43% are very concerned and 33% are somewhat concerned. On the other hand, 14% remain neutral, neither concerned nor indifferent to the potential for false alarms caused by AI. Only a small percentage of 4% and 5% are of little or very little interest, respectively.
These insights highlight the business importance of focusing on the accuracy and reliability of AI-generated content. By demonstrating AI’s ability to use AI responsibly and provide trusted information, businesses can build and maintain consumer trust in the era of AI solutions.
